Analytics & Insights
Keep an eye on your KPIs in real time. Then make decisions backed by data and insight to move forward with confidence.
ANALYTICS
Better information. Better decisions.
Big-picture overviews and detailed information are now available at a glance as you monitor incoming and outgoing messages, the performance of your team and other KPIs.
Monitor every channel
Easily compare different channels, based on real-time volumes. Then use the data to allocate resources appropriately.
Improve agent performance
A team is only as strong as its weakest link. Now you can make the whole chain stronger by using data to optimise productivity.
Conversational AI
Artificial Intelligence is able to automatically understand sentiment, categorise messages and help eliminate bottlenecks, helping your operations run smoother.
FASTER AND MORE EFFICIENT
Agent allocation
Ensure your customers get the service they deserve by analysing agent performance – then making data-driven decisions about who works where, and on what.
ALWAYS ROOM FOR IMPROVEMENT
Monitor and meet your KPIs
Use sophisticated analytics and insights to evaluate every customer contact. Stats such as first reply time, resolve time and resolve ratio help lift performance and track SLAs
CUSTOMER DATA THAT TELLS A STORY
Enhance the customer journey
Put conversational AI to work and analyze thousands of interactions to discover which topics use the most resources. Then develop automated processes to help customers get solutions quicker.
SATISFIED CUSTOMERS
This is what our customers say
More than 500 companies use Saysimple to organize their communication flows more efficiently.
Luc Verhagen
Dusseldorp BMW
You distinguish yourself by being available outside office hours. And that's what we stand for. We do not want to deal with customers functionally, but want to surprise them personally. This is possible thanks to Saysimple.
Rienk de Jonge
Holidaypark Pean
We have a lot of contact with the Saysimple team. Actually much more than you would expect from a software provider. They think along with us from the start, which works very well!
Thomas Reijneveld
Severs Breeman BMW & MINI
Together with Saysimple we have opened a new chapter in customer communication. Every conversation via WhatsApp saves our employees another phone call. That saves time and therefore money.
These companies also use Saysimple
SAYSIMPLE
Curious about the possibilities of Saysimple?
Schedule a demo and discover what Saysimple has to offer in 30 minutes.
